1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

• Name

• Email address

• Phone number (if provided)

• Information submitted through contact or booking forms

• Information you voluntarily share during enquiries

 

Booking Information

When you schedule a coaching session, we may collect:

• Appointment details

• Booking preferences

• Payment information (processed securely through third-party payment providers)

We do not store your payment card details.

 

Website Usage Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral sources

This information helps us improve our website and user experience.

 

2. How We Use Your Information

Your information may be used to:

• Respond to your enquiries

• Schedule coaching sessions

• Deliver coaching services

• Process bookings and payments

• Send appointment confirmations and reminders

• Improve our website and services

• Send newsletters or updates (only if you have opted in)

• Comply with legal obligations

 

3. Coaching Confidentiality

Your privacy is important.

Information shared during coaching sessions is treated with respect and confidentiality. Any information you provide will not be disclosed to third parties unless:

• You provide written consent

• Disclosure is required by law

• There is a serious risk of harm to yourself or others

Please note that coaching is not a substitute for psychological counselling, therapy, or medical treatment.

 

4. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Measure website performance

• We may use services such as Google Analytics or similar tools to understand how visitors use our website.

You can control cookies through your browser settings.

 

5. Third-Party Services

Our website may use trusted third-party providers including:

• Calendly (appointment scheduling)

• Secure payment providers

• Google Analytics

• Email marketing platforms

• Website hosting providers

These providers have their own privacy policies governing how they handle your information.

 

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While we strive to protect your information, no internet transmission is completely secure.

 

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide coaching services

• Meet legal and accounting obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it is securely deleted.

 

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent

• Object to certain processing activities

• Request a copy of your personal information

To exercise these rights, please contact us.

 

9. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

 

11. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Bluegum Coaching

Email: [Insert Email]

Phone: [Insert Phone Number]